Privacy Policy

Last Updated: December 8th, 2025

This Privacy Policy explains how O3 Story Technologies, Inc. (“Ozone,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit ozone3d.com, portal.ozone3d.com, or any subdomain under *.ozone3d.com (the “Services”). This includes proxied documentation or training tools hosted on third-party platforms.

By using the Services, you agree to the practices outlined in this Privacy Policy.

For any questions, contact: support@ozone3d.com

1. Who We Are

O3 Story Technologies, Inc.
7345 Piute Creek Drive
Corona, CA 92881
United States

Email: support@ozone3d.com

2. Scope of This Policy

This Privacy Policy applies to:

• ozone3d.com
• portal.ozone3d.com
• All *.ozone3d.com subdomains
• Embedded or proxied documentation/training tools (e.g., Confluence delivered inside the Portal)

This Privacy Policy does not apply to external websites we link to.

3. Information We Collect

We collect information you provide directly, information collected automatically, and information from trusted third parties.

3.1 Information You Provide Directly

Account & Profile Information (via Auth0):

• First and last name
• Email address
• Profile picture
• Password credentials (stored by Auth0)
• Roles, permissions, and custom fields

Some account data is synced to Firestore and Postgres.

Payment & Subscription Information (via Stripe):

• Name
• Email
• Subscription ID
• Billing address
• Last 4 digits of payment card
• Payment status
• Purchase price and product
• Historical subscription information

We never store full credit card numbers.

Licensing Information:

• License keys (trial or paid)
• Activation logs
• IP addresses
• Machine or device identifiers
• Timestamps and usage logs

Support & Communication (via Monday.com):

• Name, email, message content
• User-provided system specs (CPU, GPU, OS)
• Uploaded screenshots, logs, or project files

User-Generated Content:

• Project files
• Sample assets
• Training progress
• Recently viewed / watched training content

3.2 Information Collected Automatically

Usage & Log Data:

• IP address
• Browser type and operating system
• Device information
• Pages viewed and portal interactions
• Authentication and session data
• Timestamps and referrer URLs

Cookies & Tracking Technologies: Used for session management, authentication, preferences, analytics, and marketing.

4. How We Use Your Information

• Provide and maintain access to the Services
• Manage accounts, roles, permissions, and licensing
• Process payments and subscriptions
• Send transactional and marketing emails
• Deliver training, onboarding, and product functionality
• Troubleshoot technical issues
• Improve website and product performance
• Ensure security and prevent unauthorized access

We do not sell your personal information or share data with Epic Games, partner studios, or contractors.

5. Legal Bases for Processing (GDPR)

• Contractual necessity (accounts, licensing, subscriptions)
• Legitimate interests (security, analytics, product improvement)
• Consent (cookies, marketing)
• Legal obligations (financial and tax compliance)

6. How We Share Information

We share data only with trusted service providers that enable our operations:

• Auth0 – authentication and identity management
• Stripe – payments and subscriptions
• SendGrid – transactional emails
• Mailchimp – marketing emails
• Google Cloud / Firebase / Firestore – hosting and licensing services
• Dropbox – file distribution
• Vimeo – video hosting
• Confluence (Atlassian) – documentation
• Monday.com – support ticket management

We only share the minimum necessary data with each provider.

7. International Data Transfers

All data is stored in the United States on servers hosted by Google Cloud. We do not participate in the EU-U.S. Data Privacy Framework or rely on Standard Contractual Clauses (SCCs).

8. Data Retention

• Account Data: Retained while active; deleted 24 months after last activity if deletion is requested.
• Payment & Subscription Data: Retained for 7 years (legal compliance).
• License Keys & Activation Data: Retained for the life of the account + 3 years.
• Support Tickets & Uploads: Retained indefinitely.
• Server Logs & Analytics: Retained for 12 months.
• Marketing Email Logs: Retained for 3 years after unsubscribe.

9. Your Rights

You may exercise the following rights:

• Right to Delete your personal data
• Right to Correct inaccurate information
• Right to Export data in a portable format
• CCPA/CPRA rights for California residents
• GDPR rights for EU users

To submit a request, email: support@ozone3d.com

10. Children’s Privacy

The Services are not intended for individuals under 13 (or 16 where applicable). We do not knowingly collect information from minors.

11. Security

• Encryption in transit (TLS)
• Role-based access controls
• Regular internal audits and vulnerability assessments

No online service is completely secure, but we take reasonable steps to protect your data.

12. Cookies

We use cookies for essential functionality, analytics, and preferences. A cookie banner appears where required. You can manage cookies through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by a new “Last Updated” date. Email notifications are not sent for updates.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:
support@ozone3d.com